Customer Service Representative

Job Title:


Customer Service Representative

Company:


SaveMore Plumbing & Lighting Ltd.

Job Location:


Vancouver/Surrey, BC

Customer Service Representative

JOB DESCRIPTION

MAJOR RESPONSIBILITIES/DUTIES:

- Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
- Sets up new accounts, maintains records, prepares reports and performs word processing assignments and related clerical duties.
- Receive orders from customers by telephone, outbound calls and email correspondence.
- Create a positive customer experience by understanding and meeting service transaction needs quickly, professionally and accurately.
- Take ownership when customers experience a problem, troubleshoot and take the appropriate steps to resolve the problem.
- Identifying client needs and sales opportunities while processing orders quickly and providing efficient service.
- Liaise with partnering companies and internal departments to gather and respond to requested information in a timely manner.
- Participates actively and effectively as a contributing team member to brainstorm resolutions for problems/issues.
- Process orders and arrange for couriers.
- Handle returns, refunds and customer complaints, and schedule service calls.

REQUIREMENTS/QUALIFICATIONS:

- Completion of high school.
- Intermediate proficiency in Microsoft Office (Word, Excel, Power Point, Outlook).
- Handle money, cheque and credit/debit card payment.
- Typing of at least 45 wpm.

PERFORMANCE COMPETENCE AND CRITERIA:

- Multi-task oriented and capable of working in a fast-paced environment.
- Excellent communication skills and problem solving abilities.
- Positive, self-starter attitude.
- Patient and pleasant phone etiquette.
- Ability to retain knowledge of products.
- Previous experience in a call centre environment would be an asset.
- Organized, detail-oriented and possesses excellent computer skills.

To Apply:

If you have the skills and experience required for this position, please forward your resume to:

SaveMore Plumbing & Lighting Ltd.
1790 Kingsway
Vancouver, BC
V5N 2S6

E-mail: ravi@savemoreplumbing.com
Fax: 604-436-0488