Patient Assistance Representative

Job Title:


Patient Assistance Representative

Company:


Clinidata, A Division of Sykes Assistance Services

Job Location:


North Bay, ON

Job Reference:


07/07/08

Closing Date:


July 1 2008

Patient Assistance Representative

Job Description

Title: Patient Assistance Representative(PAR)
Reports to: Clinical Team Manager
SASC site: North Bay

Essential Job Results

1. Responds to incoming calls from patients accessing Clinidata's services according to all specified metrics of the division's contracts and procedures.
2. Completes patient satisfaction audits according to quality management procedures.

Specific Responsibilities

- Answers incoming telephone calls, in a prompt and courteous manner. Prioritizes them according to PAR call process. If necessary, provides callers with an anticipated time of call back.
- Maintains an accurate and complete log of all callers to the service.
- Checks the call back queue and the services voice mailbox at least every 15 minutes. Moves calls and or messages ahead as appropriate.
- Responds to and resolves caller complaints or if necessary escalates call to a Nurse.
- Maintains an adequate supply of manual call forms for the call centre.
- Calls and records satisfaction survey responses as assigned by operations on a daily basis.

Qualifications

Education and Experience

- High school diploma
- 3 months of customer service experience

Competencies

Core

- Integrity/Ethics
- Customer Service Orientation
- Communication Skills
- Interpersonal Skills
- Positive Attitude
- Results Orientation
- Ability to Work Under Pressure
- Alignment with Company Goals, Values, Add Value
- Ability to Learn New Things/Continuous Learning/Self Improvement
- Teamwork

To Apply:

Apply online to: www.sykesassistance.com