Customer Service

Job Title:


Customer Service

Company:


Cymax

Job Location:


Vancouver (Downtown), BC

Customer Service

Please ensure to have " Customer Service" in the subject heading.

Business Description

Cymax Stores Inc is looking for customer service associates to join our growing, dynamic team in the fast-paced online retail industry. We are one of the most reputable e-commerce corporations in North America that features home and office furnishings, decors and more, serving to a wide range of customers across the nation. If you love working in the customer service field, and is looking for a job with vast opportunities for personal and professional growth, somewhere encompassed with a vibrant team-oriented environment, then this is the position for you!

PERFECTION is the philosophy of our online furniture business. As one of the fastest growing e-tailers with more than 100 specialty online stores, we have one of the largest selections of products on the web.

Key Accountabilities / Activities:

Imagine working in a fast paced environment where you help customers place furniture orders and receiving something equally as valuable, a compliment that says you've made their day easier. At Cymax, you'll enjoy an exciting sales and service career that's very rewarding, where you're making a difference in our customers' lives every day. So if you haven't thought about a career with Cymax, think again

- Receive orders from customers by telephone, outbound calls and email correspondence.
- Create a positive customer experience by understanding and meeting service transaction needs quickly, professionally and accurately.
- Take ownership when customers experience a problem, troubleshoot and take the appropriate steps to resolve the problem.
- Identifying client needs and sales opportunities while processing orders quickly and providing efficient service.
- Liaise with partnering companies and internal departments to gather and respond to requested information in a timely manner.
- Participates actively and effectively as a contributing team member to brainstorm resolutions for problems/issues.

We Offer:

- Competitive wage, bonuses and full benefits plan (extended medical, life insurance)
- Our location is easily accessible (5 minute walk from Burrard skytrain station)
- Free gym membership
- Monthly employee recognitions
- Friendly, professional work environment
- Opportunities for professional/personal growth potentials

Requirements:

- Effective verbal skills
- Ability to retain knowledge of products
- Previous experience in a call centre environment will be an asset
- Be motivated to meet customer needs
- Organized, detail-oriented, possesses excellent computer skills
- Friendly and professional phone manner
- A team player with a warm personality and positive attitude
- Must be able to multi-task in a fast-paced environment

*Compensation: Starting salary $12.50/hr // Salary review upon completion of probationary period and benefits

To Apply:

If you have the skills and experience required for this position, please forward your resume to:

Cymax
Suite 1800, 1188 West Georgia Street
Vancouver , BC
V6E 4A2

E-mail: fanny.l@cymax.com
Fax: 604-629-4708