Customer Service Representative

Job Title:


Customer Service Representative

Company:


Travelex Canada Ltd.

Job Location:


Downtown Toronto, ON

Closing Date:


July 22, 2008

Customer Service Representative

Fully bilingual, working in a call centre setting and providing first-rate customer service to corporate and banking customers. Responsibilities include initial contact with customer, analyzing problems, evaluating course of action for resolution. Arrange for refunds, credits and access and process information. Some reporting and foreign exchange rate preparation, collection of overdue payments, maintaining customer database.

Education:

Completion of high school, some university

Work Setting:

Financial services

Qualifications:

Proficient in Windows, electronic mail, word processing, spreadsheets, internet

Work Conditions:

Fast-paced environment, work under pressure with tight deadlines and repitive tasks. Must be extremely detail-oriented and able to multi-task on an ongoing process. Some flexibilty required in working a rotating shift, between the hours of 8 am - 8 pm

Essential Skills:

Reading text, numeracy, oral communication, problem solving, decision making, critical thinking, job task planning and organizing, continuous learning

To Apply:

Send cover letter and resume to aidan.downie@travelexamericas.com

Business Profile:

Travelex is the world's largest foreign exchange specialist with offices in 35 countries. Travelex North American Outsourcing business services over 1,000 financial institutions and travel partners.

Website:

http://travelex.com